RETURN AND EXCHANGE POLICY
Return Policy:
If you're unhappy with your order for any reason, just contact us on the same day of receiving your order at help@cielodenim.com, and we will give you a full refund through bank transfer/wallet after deducting the shipping fees of the return. The original shipping fees are non refundable. Items on sale, discounted, or out of stock are non refundable, under no circumstances.
In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.
In case of failed pickup of a return due to cancellations or several reschedules, your order will no longer be eligible for a return or exchange.
Return fees may differ from delivery fees.
The refund process may take up to 15 working days after the item is picked up.
Exchange Policy:
If would like to exchange sizes, contact us on the same day of receiving your order at help@cielodenim.com with the change you would like to make, and we will send the courier on another day. Items out of stock are non exchangeable, under no circumstances.
In case of failed delivery of an exchange due to cancellations or several reschedules, we will not be able to send out another exchange.
Exchange fees may differ from delivery fees.
Exchanges and Returns are unavailable for international order, outside Egypt, at the moment